FAQs

Below there have FAQ are some common concerns.

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Need Help?

Were here to help, so we have done out best to answer the most frequently asked questions below however if you still need support please feel free to email out team at support@santinoapparel.com

We will aim to get back to you within 8-24 hours Mon- Fri and 24-48 hours on the weekends.

Online Shopping

We use trusted and secure payment gateways to protect your personal and financial information. Your safety is our top priority.

We accept major credit cards, PayPal, Stripe and other secure payment methods. The full list of accepted methods is displayed at checkout.

Once an order is placed, you may have a short period of time to make a change and we will do our best to help, but we can not guarantee if processing has begun. Contact our customer support team as soon as possible, and we’ll do our best to assist.

Yes! We do have offers on all the time, please keep updated with our social media, website and Newsletter for the latest offers.

We’re sorry about that! Our advertised products tend to sell out quickly due to high demand. It’s possible the item is currently out of stock. Be sure to check our Back In Stock section regularly—we’re always updating it with popular items!

Shipping FAQs

Yes, Santino Apparel proudly ships to customers all around the globe. Our Main delivery locations are UK, Europe, USA UAE. Delivery times and costs may vary depending on your location. Shipping details will be provided at checkout.

Delivery times vary based on your location. On average, orders are delivered within 5-14 business days. You’ll receive a tracking number once your order is shipped for real-time updates.

Shipping costs depend on the destination and size of your order. You’ll see the exact shipping fee at checkout before completing your purchase.

Absolutely! Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s progress./p>

Return FAQs

We accept returns within 14 days of delivery for items in their original, unused condition with tags attached. Please contact our customer support team to initiate a return or exchange.

While we strive to provide the best service, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We sincerely apologise for the inconvenience. Please contact our customer support team immediately with your order number and photos of the issue. We’ll work quickly to resolve the problem.

Absolutely! Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s progress./p>

Unable to find satisfactory answers ? Contact Support